How to use new e-scooters and e-bikes in Kitchener, Waterloo and Cambridge3 min read

Reading Time: 2 minutes

You’ve probably spotted orange e-scooters and e-bikes around town. Earlier this spring, a new e-scooter and e-bike share program launched in the Waterloo Region. The vehicles are available in the cities of Kitchener, Cambridge and Waterloo to give people a convenient new option to get where they need to go.

The program is run by Neuron Mobility, a company that operates e-scooter and e-bike programs in 12 other cities across Canada. These vehicles are a great way to get from a public transit route to your destination, for example, or for making a quick trip across downtown.

When people choose scooters and bikes, they’re helping reduce car pollution and traffic congestion.

“We know people’s transportation needs are different and that to meet these needs, we need to provide a variety of options and a variety of technologies,” said Regional Councillor Colleen James at a launch event. “I also want to thank the many local partners and transit advocates who continually push local governments to innovate and take risks – be it expanded trail networks, separated bike lanes, or light rail transit.”

Wondering how to get started? Riders can download Neuron Mobility’s mobile app from the App Store or Google Play and get set up to ride in a matter of minutes. Here are some commonly-asked questions:

Where can I find an e-scooter or e-bike?

The app can also be used to locate available vehicles. The program first rolled out in the downtown areas of Cambridge, Kitchener and Waterloo, and near transit stations.

Who can use the program?

Riders must be 16 years old and above. For those under 18, guardian consent is required. Helmets are provided with each vehicle, but you can also bring your own. All e-scooter riders are required to wear a helmet, and e-bike riders under 18 must also wear a helmet.

Where can I ride?

Check the Neuron app for the designated riding areas. The e-scooters and e-bikes are not permitted on sidewalks. The program uses GPS technology to make sure riders stay in the right areas.

How much does it cost?

There is a pay-per-ride option, paid with the Neuron app. The rate is $1.15 + $0.35 per minute, plus tax. For people using more frequently, there are also 3-Day, Weekly and Monthly Pass options with flat rates as low as $3.73 per day.

Where do I leave the scooter or bike when I’m done?

The Neuron app will show you designated parking stations. Don’t leave vehicles where they can obstruct other pedestrians and road users.

What if I’ve never ridden an e-scooter or e-bike before?

You can learn about safely riding e-scooters at the Scoot Safe website. Choose “Waterloo Region” as your community for free videos and quizzes to help prepare you for your first scooter journey, or just to refresh your knowledge.

What if I’m having an issue?

You can reach out directly to Neuron customer service by calling 519-626-0347 or by e-mailing waterlooregionsupport@neuron.sg at any time. There is also an in-app chat.

How do I report a misparked Neuron e-bike/e-scooter or unsafe riding?

• Scan the QR code at the center of the e-bike and scooter handle bars
• Use the online misparking form
• Reach out directly to Neuron customer service by calling 519-626-0347 or by emailing waterlooregionsupport@neuron.sg

Can I give my feedback on the program?

There is a Shared Micromobility Program page on EngageWR, the Region of Waterloo’s online engagement platform. A survey will be posted on this page later in the riding season to collect feedback on the program. Please click “subscribe” on the project page to receive updates.