Getting to know Paramedic Services with Chief John Riches1 min read

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The Region of Waterloo’s Paramedic Services team has worked to serve the community and its patients with compassion, care, dignity and professionalism since the service was created 23 years ago.

John Riches became the new chief of Paramedic Services in January 2023. In this video, hear him talk about new initiatives to improve patient care, some of the day-to-day challenges facing paramedic services, and how they’re creating a positive and supportive work culture for the team as they serve the community.